Ordering & PaymentWelcome to Top of the Line's Most Frequent Ordering Questions.
Can I remove items from my shopping cart, or do I just start over?
You can remove items from your shopping cart at any time. To view your shopping cart, click on the "View Cart" link at the top right of the page. You may change the quantity or remove items directly in the cart.
The Shopping Cart is not accepting my information. What should I do?
You most likely have your computer "cookies" disabled. This can happen during any Microsoft computer upgrade. Open "tools" and change your computer setting to accept "cookies". Then close and re-open your internet browser to topoftheline.com. If you continue to experience problems, please call 800-533-5743 to place your order.
How do I change or cancel an order?
If for any reason you would like to cancel or change your order, please call 800-553-5743 immediately. We will do everything that we can to accommodate your request. We cannot cancel or change an order once it has left the warehouse.
How long will it take to process my order?
Orders generally leave the warehouse within 24-48 hours upon receipt of the order. Items are not processed on week-ends or holidays.
How will my order be delivered, and when will I receive my order?
All orders are shipped via (UPS, USPS or motor freight). Once the order leaves the warehouse, it should arrive in 2 to 6 days by ground, depending on your zip code. We also offer UPS Expedited delivery.
Can you ship to an international address?
Not at this time. Top of the Line only sells and ships items within North America.
I didn't receive an order confirmation by email. What should I do?
Your order may not have processed correctly, you may have given us an incorrect email address or your computer's spam program may be refusing our notification. Please call 800-533-5743 and one of our customer service representatives will be happy to assist you.
Are my orders subject to Terms and Conditions?
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We also reserve the right to limit quantities (including after you have submitted your order). Some situations that may result in your order being canceled include: limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. For your convenience, you will not be charged until your payment method is authorized and the order information is verified for accuracy. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
What can I use as a form of payment?
Our site is equipped with secure server for handling credit card orders and PayPal. We accept Visa, MasterCard, American Express, and Discover. This includes bank Debit Cards. Credit card billing addresses must match the card holder's shipping address. Orders sent to an address other than the card billing address, must also show the card holder's address.
We also accept pre-payment by Money Order and Cashier's Bank Checks. These should be sent to Top of the Line, P.O. Box 206, Hackett, AR 72937. If you would like to purchase by P.O.# please call 800-533-5743. Sorry, no C.O.D. orders.
Will my credit card be charged when I order?
No, your credit card will not be charged until your order is shipped.
Will I get a receipt with my order?
Yes, an invoice will be included with the shipment, unless the item is shipped from the manufacturer. Invoices for drop-shipped items will arrive by mail.
Are state taxes charged?
Applicable state taxes will be charged only to orders shipped within Arkansas. The tax will be added in the shopping cart.
15 Day Return Guarantee
We guarantee satisfaction on all of our products. If you are not satisfied with an item and it is in original, resell condition, call for a return authorization number. You will receive return instructions at that time. Credit on returned items, in resalable condition, will be for the amount of the item only. Shipping is not refundable. Return shipping is also the responsibility of the customer. Special Order merchandise, videos and manuals are not returnable. Some oversize, overweight, or non-stock items may require a 15-20% restocking fee. All electric polishers returned (in new condition) require a 20% restocking fee and large electrical equipment (in new condition) will have a 25% restock fee.
Product and equipment warranties are issued by the manufacturer, and must be filled out and sent in by the customer. Problems or repairs will be handled by Top of the Line or directly with the manufacturer. We can furnish phone numbers and contact personnel. Please notify us of any defective item immediately.
Product Material Safety Data information sheets, or MSDS, may be obtained by calling our office. Give us the product name and the manufacturer when you place the call.
Limitations of Liability
Under no circumstances, including negligence, shall Corco Western Inc/ DBA Top of the Line, be liable for any special, incidental or consequential damages or lost profits that result from the distribution or use of, or the inability to use, the content or materials on this website, or delays in delivery of any purchased products, even if we have been advised of the possibility of such damages. In no event shall Top of the Line's total liability to you exceed the amount paid by you, for purchased products.